FAQ

 

Where do you deliver?

We deliver worldwide!

How much does delivery cost?

You can check the shipping cost for your country at the checkout.

When will I receive my order?

For European countries we deliver within 2-6 business days and for the rest of the world within 4-6 business days.

Please note that due to various factors beyond our control, delays may also occur.

In case your package does not arrive on the expected date, please contact us via hello@popermint.com

Which method of payments do you accept?

We accept payments from all the major credit card providers: Mastercard, Maestro, Visa, Dinners and American Express. You can also pay with Paypal or with Bank transfer.

What can I do if I haven’t received my order?

In case your package does not arrive on the expected date, please contact us via hello@popermint.com

Can I place an order without registering?

Of course. Registration is not mandatory, but it makes your shopping experience easier in case you are uncertain about your purchase and would like to return for a browse later.

I have a discount code, how do I use it?

You can enter a valid discount code when adding products to cart or later at the checkout at the top of the page.

Can I trust Popermint store?

Popermint website is managed by DIGITZ Company registered in Slovenia. Credibility of the site can be checked by following:

– how easy is it to find the contact information about a company.
– are you actually receiving replies from their contacts (you can always check the full email from the sender of an email). Is the contact email published? Is there a valid phone number available and\or do they have established live chat option?
– what payment options are available? Which credit cards are accepted? In case you can pay via Paypal, you are protected and they will hold a payment in case you don’t receive your order. In case of confirmed violation of consumer rights or scam, Paypal will return the money.

How is my data protected using popermint.com website?

You are always able to verify the data protection yourself. Look for the lock icon at the top of your browser. The lock icon means the website has installed SSL certificate  encrypting the data. All the personal and payment data entered at this website are encrypted and are unreadable in case of unauthorized access.

Can I touch and feel your products in brick and mortar store?

Yes! Please visit our Popermint Store at Levstikov trg 4a in Ljubljana, Slovenia, every business day from 10 am to 7 pm, saturdays from 10 am to 5 pm.

 Welcome!