FAQ

 
Where do you deliver?
We deliver to all European countries, US, Canada and Australia.
How much does delivery cost?
DELIVERY COST 7,90 € for all countries.
FREE DELIVERY  – For all orders over 70 €.

When will I receive my order?

We ship our orders every business day. You can expect the delivery between three and six business days. Please note that during holiday season (November/December) delivery times can be a little bit longer.
Which method of payments do you accept?
We accept payments from all the major credit card providers: Mastercard, Maestro, Visa, Dinners and American Express. You can also pay with Paypal.
What can I do if I haven’t received my order?
If you have received an SMS about the delivery but you haven’t received the order, please refer to the SMS with the tracking information. If you haven’t received the SMS please contact us at: T: +386 1 600 62 90, M: +386 41 369 758, hello@popermint.com or via live chat.
Can I place an order without registering?
Of course. Registration is not mandatory, but it makes your shopping experience easier in case you are uncertain about your purchase and would like to return for a browse later.
I have a discount code, how do I use it?
You can enter a valid discount code when adding products to cart or later at the checkout at the top of the page.
Why are out of stock products listed on your website?
On a rare occasion we run out of stock of a particular item and they are unavailable to order at that time. These products are usually restocked within days so keep checking. Products that are discontinued are not displayed on the site.
Can I trust Popermint store?
Popermint website is managed by Eksit ADV Company registered in Slovenia. Credibility of the site can be checked by following:
– how easy is it to find the contact information about a company.
– are you actually receiving replies from their contacts (you can always check the full email from the sender of an email). Is the contact email published? Is there a valid phone number available and\or do they have established live chat option?
– what payment options are available? Which credit cards are accepted? In case you can pay via Paypal, you are protected and they will hold a payment in case you don’t receive your order. In case of confirmed violation of consumer rights or scam, Paypal will return the money. If you’re still in doubt you can simply choose collection on delivery payment option.
How is my data protected using popermint.com website?
You are always able to verify the data protection yourself. Look for the lock icon at the top of your browser. The lock icon means the website has installed SSL certificate  encrypting the data. All the personal and payment data entered at this website are encrypted and are unreadable in case of unauthorized access.
Can I touch and feel your products in brick and mortar store?
Yes! Please visit our showroom at Barjanska 60 (Trnovska vrata) in Ljubljana Slovenia, every day from 10 a.m.to 4 p.m. Welcome!
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For any additional questions please feel free to contact us via phone, email or live chat
Happy shopping!
your Popermint team
Eksit ADV d.o.o., Barjanska cesta 60, Ljubljana, Slovenia
T: +386 1 600 62 90, M:+386 41 369 758
hello@popermint.com